arvato UK & Ireland has expanded its existing supply chain agreement with Universal Music UK to include e-commerce fulfilment and customer service direct to consumers. “The level of service and support arvato continues to provide are faultless,” said Steve Partridge, Head of E-Commerce, Universal Music UK. “As the music industry continues to evolve, we’re confident that arvato’s innovative and cost-effective approach will support our ambitious future e-commerce targets.”
arvato will deliver music and merchandise to consumers internationally and provide product information, returns support and manage order queries via phone and email. The agreement covers CDs, DVDs, vinyl records, headphones and clothing available on more than 70 artist stores including Lady Gaga, The Rolling Stones, Take That, Justin Bieber and Star in the Hood clothing. It also includes the Beats by Dr. Dre headphones series available on the Beats Official European e-commerce store.
“Universal Music is the world’s largest music content company and our job is to ensure that its customers receive the high quality service they expect,” said Markus Schmücker, Managing Director, Supply Chain Solutions, arvato UK & Ireland. “It’s exciting to work with such an innovative company. Universal’s diverse approach to e-commerce fits perfectly with our growth strategy in the UK as we look for new ways to support our clients with innovative and scalable e-commerce solutions.”
